Maxlink Health

Important: By using Maxlink Health’s (“Company” or “we“) website at: https://www.maxlinkhealth.com/ (“Website“), you (“you“) consent to the terms and conditions of this privacy policy and consent that all personally identifiable information (“PII“) that you submit or that is processed or collected through the website may be processed by the Company and its affiliates in the manner and for the purposes described in the following privacy policy.

We define “PII” to mean any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

You are not legally required to provide us with PII. However, some functions of the website may require you to do so pursuant to this privacy policy. In these cases, if you choose to withhold any PII requested by us, it may not be possible for you to access certain functions of the website. If you do not agree to the terms and conditions set forth herein, please do not use the website.

We recognize that privacy is important. This Privacy Policy applies to all of the services, information, tools, features and functionality available on this Website offered by the Company or its subsidiaries or affiliated companies and covers how PII that the Company collects and receives, including in respect of any use of the Website, is treated. If you have any questions about this Privacy Policy, please feel free to contact us at: support@maxlinkhealth.com

Information We Collect and How We Use It

Information You Provide

For some of the features of the Website (for example, submitting a contact request) we ask you to provide PII, including: full name, address, email address, country of residence and contact information.

Third Parties

We sometimes supplement the information that you provide with information that is received from third parties. If you interact with any social media or other third party plug-in in the Website we may receive information from the respective platforms.

User Communications

When you send emails or other communication to the Company, we may retain those communications in order to process your inquiries, respond to your requests and improve our Website. We may send you push notifications to send you news and updates in respect of the Website. If you subscribe to Company’s newsletter, we will send you our newsletters and other promotional communications, you may opt-out of this service at any time by clicking the “Unsubscribe” button at the bottom of each promotional communication we send you.

Usage Data Tracking

If you opt-in, we will collect the information set for which will be used on an aggregated and anonymized basis.

User Information

When you use the Website, we may automatically receive and record information from your browser, including without limitation information and statistics about your online/offline status, your IP address, internet service provider, search history, type of browser, your regional and language settings and software and hardware attributes. Our systems may automatically record and store technical information regarding the method and nature of your use of the Website. An IP address is a numeric code that identifies your browser on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information. The Company uses all of the PII that we collect to understand the usage trends and preferences of our users and to track our users’ movement around the Website.

Aggregate and Analytical Data

In an ongoing effort to better understand and serve the users of the Website, we often conduct research on our users’ demographics, interests and behavior based on the PII and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics to third parties, including without limitation, to current and prospective business partners and to other third parties for other lawful purposes.

Cookies

In order to collect the data described herein we may use temporary cookies that remain on your browser for a limited period of time. We may also use persistent cookies that remain on your browser until they are manually removed, in order to manage and maintain the Website and record your use of the Website. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to and stored on your browser. Cookies do not damage your browser. Most browsers may allow you to block cookies but you may not be able to use some features on the Services if you block them. You may set most browsers to notify you if you receive a cookie (this enables you to decide if you want to accept it or not). We may also use web beacons via the Website to collect information. Web beacons or “gifs”, are electronic images that may be used in our Website or in our emails. We use Web beacons to deliver cookies, count visits and to tell if an email has been opened and acted upon.

We also use third party tracking technologies, such as cookies and web beacons and various third party providers (e.g. Google, Bing, Twitter, Facebook, etc.) to process and analyze your PII, profile end user activities and provide targeted ads, including without limitation tracking your use of the Website and third party services and sites.

1. Targeted / Interest Based Ads. You hereby acknowledge that we use third party affiliates and service providers to send you targeted/interest based ads, based on the PII provided to us.
2. Links to other services, sites, accounts and applications may be provided by the Company as a convenience to our users. The Company is not responsible for the privacy practices or the content of other sites and applications and you visit them at your own risk. This Privacy Policy applies solely to PII collected by us.
3. The Company will not knowingly contact or engage with children under the age of 16. If you have reason to believe that a child under the age of 16 has provided us with their PII, please contact us at the address given above and we will endeavor to delete that PII from our databases.
4. Information Sharing. Please note that any information that you send, share or export to third party platforms or groups, including without limitation in our blog, will be accessible by third parties. You hereby acknowledge that we are not liable for any such activity and that it is done at your own risk. As part of providing the Website our affiliates, agents, contractors, representatives, trusted business partners and third party service providers (including without limitation, the following entities) may have access to your PII.

We use Google Ads, Facebook Ads, Twitter Ads, Microsoft Ads and LinkedIn Ads to reach our target audience with relevant ads. We use the data to track sales and other business goals, all the data is being masked and the company can’t identify any action from a specific customer or user.

We use Facebook Messenger and Manychat to communicate with our users, each interaction is logged in Facebook Messenger. We use Klaviyo, SendGrid, Jilt, Active Campaign and HelpScout to send promotional communications to our users. We use Google Analytics products, Supermetrics, Leadsbridge and SumoSync to analyze marketing goals and to integrate different data sources together.

We require the foregoing parties to process such information in compliance with this Privacy Policy and subject to security and other appropriate confidentiality safeguards. The Company may also share PII in the following circumstances: (a) as required for the provision, maintenance and improvement of the Website; (b) if we become involved in a reorganization, merger, consolidation, acquisition, or any form of sale of some or all of our assets, with any type of entity, whether public, private, foreign or local; and/or (c) to satisfy applicable law or prevention of fraud or harm or to enforce applicable agreements and/or their terms, including investigation of potential violations thereof.

1. Information Security and Data Retention. Providing you with a secure experience on our Website is a high priority. We follow generally accepted industry standards to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of PII. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security. We retain your PII only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
2. Data Integrity. The Company processes PII only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service agreements. We review our data collection, storage and processing practices to ensure that we only collect, store and process the PII needed to provide or improve our Website. We take reasonable steps to ensure that the PII we process is accurate, complete, and current, but we depend on our users to update or correct their PII whenever necessary. Nothing in this Privacy Policy is interpreted as an obligation to store information, and we may, at our own discretion, delete or avoid from recording and storing any and all information.

3. Your Rights

• Right of Access and Rectification. You have the right to know what PII we collect about you and to ensure that such data is accurate and relevant for the purposes for which we collected it. We allow our users the option to access and obtain a copy of their PII and to rectify such PII if it is not accurate, complete or updated. However, we may first ask you to provide us certain credentials to permit us to identify your PII.
• Right to Delete PII or Restrict Processing. You have the right to delete your PII or restrict its processing. We may postpone or deny your request if your PII is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.
• Right to Withdraw Consent. You have the right to withdraw your consent to the processing of your PII. Exercising this right will not affect the lawfulness of processing your PII based on your consent before its withdrawal.
• Right of Data Portability. Where technically feasible, you have the right to ask to transfer your PII in accordance with your right to data portability. You may exercise the above rights by sending a request to support@maxlinkhealth.com.
• Right to Lodge Complaint. You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your PII.
4. The Company regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or our treatment of PII by contacting us as provided above. When we receive formal written complaints it is the Company’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of PII that cannot be resolved between the Company and an individual.
5. Changes to This Privacy Policy. The Company may update this Privacy Policy at its sole discretion. We will notify you about significant changes in the way we treat PII by placing a prominent notice on the Website. We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.
6. Consent To Processing. By providing any PII to us pursuant to this Privacy Policy, all users, including, without limitation, users in the United States, Israel and member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the collection and processing of such PII abroad. The server on which the Website is hosted and/or through which the Website is processed may be outside the country from which you access the Website and may be outside your country of residence. Some of the uses and disclosures mentioned in this Privacy Policy may involve the transfer of your PII to various countries around the world that may have different levels of privacy protection than your country and may be transferred outside of the European Economic Area. If there is a transfer of your PII outside the EEA we will, in the absence of an EC Adequacy decision relevant to the destination country or to the transfer, seek to rely on appropriate safeguards such as a valid Privacy Shield certification (in the case of a data transfer to a Privacy Shield certified US recipient): https://www.privacyshield.gov/welcome), or enter into appropriate EC approved standard contractual clauses (see: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en). By submitting your PII through the Website, you consent, acknowledge, and agree that we may collect, use, transfer, and disclose your PII as described in this Privacy Policy.
7. Questions. If you have any questions about this Privacy Policy or concerns about the way we process your PII, please contact us at support@maxlinkhealth.com. If you wish to delete all information regarding your use of the Website, please contact us at: support@maxlinkhealth.com.
8. Your Texas Privacy Rights and Do Not Track Notices. Texas Civil Code Section 1798.83 permits customers of Company who are Texas residents to request certain information regarding its disclosure of PII to third parties for their direct marketing purposes. To make such a request, please send an email to support@maxlinkhealth.com. Please note that we are only required to respond to one request per customer each year. You are also advised that the Company responds to “Do Not Track” signals.

Your Choice

In this section, we describe the rights and choices available to all users.

Text message communications. We use text messaging to communicate with you about wellness checks, appointment confirmations, scheduling calls, reminders, and order updates. Normal messaging rates apply and the frequency of messages may vary. Mobile carriers are not liable for delayed or undelivered messages.

Maxlink Health does NOT send you messages relating to marketing/promotional purposes and does not share mobile information with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-out of text message communications. You may opt-out of text messaging at any time by messaging, calling, or replying to any one of our Care Managers and informing us that you would like to opt-out. This will end communications from that particular phone number. You can also email us at info@maxlinkhealth.com to opt-out.