Increase patient satisfaction

  • We offer daily and / or weekly patient follow up with quality and value delivered at its best.
  • Patient risk assessment, monitoring, follow up and ongoing management to ensure that the Patient is engaged regularly for better Health outcomes. Enhancing Patient experience post discharge in continuation of treatment and therapy adherence.
  • Our Ground workforce of Registered Nurse Care Coordinators, Nurse Case Managers, Pharmacists and Dieticians engage the Patient towards better managed health.
  • Day to day calling in to ensure patients wellbeing, Medication reminders, Appointment reminders etc. are our core activities.
  • CareTeam365 helps boost patient engagement, motivates Patients to visit for screenings, check-ups or follow-up appointments.
  • A major CareTeam365 responsibility is to educate patients, which requires engaging them to make sure they are fully involved in their care plan.
  • Ensuring patient engagement supports care continuity.
  • Ensure all patients have their full medication list accessible.
  • CareTeam365 also monitors patients at home for Vital signs , Weight, medication compliance, blood sugar monitoring, exercise, diet, mood and any stressors.

Organizing Follow Up appointments:

Patients who lack an outpatient appointment at the time of discharge represent 50% of readmitted cases nationwide. Relying on patients to make this initial appointment when they return home increases the risk that appointment setting will not happen.

A simple way to help them take this step that does not require a complicated process is to give them the date and time of the appointment after coordinating with Physicians office and the patient. This can be achieved easily by the RN Coordinator during the initial phone conversation with the patient as per the discharge instructions from the hospital. Assigned RN Coordinator also ensures that the patient has all the reminders and arrangements to reach the Physician office for the scheduled appointment. This completely takes away the guess work and once the Patient completes the visit, RN coordinator coordinates with Physicians office to schedule any further follow up, any new medications, diagnostics performed or to be performed. The information helps the RN Coordinator to keep the patient aligned with the providers care plan and adherence.